- Client
- BuildOnClicks
- Industry
- Construction & Home Services · Multi-Sided Marketplace
- Reach
- Pan-India — Pune, Mumbai, Delhi, Bangalore, Kochi
- Services
- Admin UX Design · Console Engineering · Ops Workflow
Client & project overview
Three sides of a marketplace, no single place to run it.
BuildOnClicks connects clients who need construction and renovation work done with verified professionals — architects, contractors and trade specialists — and with vendors advertising materials on the platform. Sales, operations, finance and marketing already ran as separate modules; what was missing was the console that ties them together at the top: a place for an admin to see what needs a decision today.
Document verification was handled off-platform, dispute escalations from ops and sales arrived without a structured resolution path, and changing a subscription price or a lead-credit pack meant a code change. Vistaar Webx was brought on to design and build the admin panel: a unified console for users, verification, disputes, pricing, support and a permanent audit trail.
What Vistaar built & delivered
One Panel, Six Modules, Every Action Logged.
Admin Command Center — Live
A master dashboard surfacing pending verifications, escalated disputes and open tickets as live KPI counts, with quick-access tiles into users, verification, disputes, website management, support and audit logs.
Verification & Dispute Workflow
A document review queue (Aadhaar, trade license/GST, portfolio) with approve/reject-with-reason, plus an escalation pipeline that carries an ops recommendation through to a final, notified admin resolution.
Monetization & Pricing Console
Self-serve editors for subscription plans and lead-credit packs with a live per-credit calculator, platform commission and gateway-fee settings, and feature-flag toggles — no deploy required.
Website, brand & UI design
A Visual Language Built On The Product Itself.
The challenge
Decisions were being made with nowhere to record why.
A marketplace running three user types — clients, professionals and vendors — generates a steady stream of things only an admin can decide: is this document genuine, who's right in this dispute, is this price still competitive. Without a central console, those calls were made ad hoc, over phone and email, with no consistent record of the reasoning or the outcome.
The objective: give one admin a single screen that shows exactly what needs attention today, force a reason to be recorded on every reject, suspend, refund and price change, and make commercial settings — plans, credit packs, commission — editable without touching code, all while writing every action to a permanent, unfilterable log.
Before & After
From Scattered Calls To One Accountable Panel.
Document Verification
BeforeChecked manually over calls and email, no shared record
AfterStructured queue with per-document status chips and one-click approve/reject with reason
Dispute Resolution
BeforeEscalated verbally between ops, sales and admin, no formal record
AfterEscalation pipeline carrying an ops recommendation to a logged admin resolution, notifying both parties
Pricing & Credits
BeforePlan and credit-pack prices required a code change
AfterSelf-serve editor with live per-credit pricing, no deploy needed
Accountability
BeforeWord of mouth, no visible certification
AfterPermanent audit log of every suspension, approval, resolution and price change
Outcome
A Live Store — Not Just A Design File.
- Admin panel live across six modules: users, verification, disputes, website management, support, audit logs
- Verification queue processing Aadhaar, trade license/GST and portfolio submissions with a reasoned reject flow
- Escalation pipeline connecting sales and operations to a single, logged admin resolution point
- Self-serve editor for subscription plans and lead-credit packs, with live commission and gateway-fee settings
They shaped our marketplace structure and messaging from scratch. Vistaar thinks like a product partner, not just a design vendor, and it shows in the platform.